Map the recurring workaround
Look for the spreadsheet or manual step people recreate every week. Record its inputs, rules, approvals and outputs. A repeated workaround may indicate a missing workflow; it may also indicate a configuration or training problem in an existing tool.
Compare three paths
Evaluate configuration of current software, integration between existing tools and a focused custom application. Compare each against the actual workflow, access requirements, data portability and the team needed to maintain it.
Keep the first release narrow
An illustrative first release might centralize intake, assign an owner and record review decisions. It need not replace every connected system. Define the boundary and acceptance criteria so the new tool solves one complete problem.
Include operation in the decision
Custom software creates ongoing responsibilities: ownership, monitoring, updates, backups and support. Agree on those responsibilities before the build. A sustainable system needs both a delivery plan and an operating plan.
PUT THE IDEA TO WORK
Custom Software & SaaS
Purpose-built platforms, portals and APIs for the work off-the-shelf tools cannot handle.
Explore solution